How do I add a new email address?
Create a new email address in your Enhance panel, with the settings you need to use it on your devices.
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Email Information
Email addresses, forwarding, spam filtering, out of office, webmail and setting up your devices.
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Reset email account password
Set a new password for an email address from your Enhance panel, or change your own in webmail. -
Email not sending or receiving? Troubleshooting guide
A step-by-step checklist to fix the most common email problems, whether your mail has stopped sending, stopped receiving, or keeps asking for your password. -
Looking for Microsoft 365 email help?
Where to find help with Microsoft 365 email, and how to use it alongside your PAC hosting. -
How to turn on DKIM email authentication for your domain
DKIM helps prove your emails really come from you, improving delivery and protecting your domain from spoofing. Here's how to switch it on. -
How to use Microsoft 365 or Google Workspace email with your hosting
Host your website with us and your email with Microsoft 365, Google Workspace or another provider, by setting your domain's mail routing to Remote mail. -
How to set up an out of office reply
Set up an automatic reply for an email address, for example while you're on holiday, from your Enhance panel. -
How to forward email to another address
Forward emails sent to one of your addresses on to another address, either keeping a copy in your mailbox or using a forwarder-only address. -
How to set up a catch all email address
Receive emails sent to any address at your domain, even ones that don't exist, in a single mailbox. Here's how, and why to use it with care. -
How to manage spam filtering for your email
Adjust how strictly spam is filtered for each email address, and always allow or block particular senders, from your Enhance panel. -
How to check or change your mailbox size
See how much space each mailbox is using, change its size limit, and free up space when a mailbox is getting full. -
How to disable or delete an email account
Temporarily disable an email address, or permanently delete it and all its emails, from your Enhance panel. -
How to add an email signature in webmail
Add a signature, change your display name and set a reply-to address for emails you send from webmail. -
How to send a test email properly
Why emails with the subject 'test' and an empty message often go to spam, and how to send a realistic test email instead. -
Why your emails are going to spam and how to fix it
The most common reasons emails go to spam, from test emails and email content to SPF, DKIM and DMARC records, and how to fix them.
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