Renewals are paid automatically. When a renewal invoice is due, payment is taken automatically from the payment method on your account, so there’s usually nothing you need to do. Just keep your card details up to date.
If you have an unpaid invoice, for example a new order, or a renewal that couldn’t be taken automatically, you can pay it from your client area.
First, log in to your client area – see how do I log in to my PAC client area.
Find your invoice
- Select Billing > My Invoices in the menu along the top.
- Select the invoice you want to pay. Unpaid invoices are marked Unpaid.
You can also find unpaid invoices from the Invoices box on your client area home page.
Choose how to pay
On the invoice, choose a Payment Method, then select Pay Now.
| Payment method | What happens |
|---|---|
| Card Payment | Pay with a debit or credit card, or a card you’ve saved. Google Pay and Apple Pay are also available where your device supports them. |
| Direct Debit | Follow the steps to set up a Direct Debit. Future invoices are then collected automatically. |
| PayPal Payments | You’re taken to PayPal to log in and pay. |
| By phone | Call us during office hours to pay by card – see how to pay an invoice by phone. |
| Bank Transfer | You’ll see our bank details. Use your invoice number as the payment reference, so we can match your payment. |
Paying by bank transfer? Always include your invoice number as the reference. Bank transfers can take a little while to reach us, and your invoice is marked as paid once the money has arrived.
After paying
Your invoice changes to Paid, and we’ll email you a receipt. You can print or download any invoice using the Print and Download buttons – see how do I view or download my invoices.
Want to change which card is used for automatic payments? See how to add or update a payment card. Paying late? See what happens if I pay an invoice late.
Need a hand? Please contact our support team and we’ll be happy to help.
