We will never call you to ask for your card details. You can pay by phone when you call us on our number. If anyone calls you claiming to be from PAC and asks for card details, hang up – it isn’t us.
If you’d rather not pay online, you can pay an invoice by card over the phone.
How to pay by phone
- Call us on 0333 123 8000, 9am to 5pm, Monday to Friday (excluding bank holidays).
- Tell us you’d like to pay an invoice, and give us your invoice number. You’ll find it on the invoice email, or in your client area under Billing > My Invoices.
- We’ll ask a few questions to confirm who you are.
- We’ll take your card details and process the payment while you’re on the call.
Your invoice is then marked as Paid, and we’ll email you a receipt.
Have these ready: your invoice number, and the card you’d like to pay with.
Staying safe
| We will | We will never |
|---|---|
| Take a payment when you call our number | Call you and ask for your card details |
| Ask questions to confirm it’s you | Ask for your card details by email, text or support ticket |
| Email you a receipt after you’ve paid | Ask you to pay into a different bank account by phone or email |
Had a call you’re not sure about? Hang up, then call us back on 0333 123 8000 – a number you’ve looked up yourself, not one the caller gave you. We’ll tell you whether it was genuine. See also how to spot a phishing email pretending to be from PAC.
Other ways to pay
You can also pay online at any time, by card, Google Pay, Apple Pay, Direct Debit, PayPal or bank transfer – see how to pay an invoice. Renewals are normally paid automatically from the payment method on your account.
Need a hand? Please contact our support team and we’ll be happy to help.
