How do I log in to my PAC client area?
How to log in to your PAC client area, where you manage invoices, orders, domains and support tickets.
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Login error at billing: “Complete the captcha and try again”
Seeing a "Complete the captcha and try again" error when logging in to billing.pacwebhosting.uk? A quick browser refresh or cache clear fixes it after our recent security upgrade. -
Client area and Enhance panel explained
PAC has two logins: your client area for billing, domains and support, and your Enhance panel for your website and email. Here's which to use for what. -
How to upgrade or downgrade your hosting plan
Move to a bigger or smaller hosting plan at any time from your client area. Changes are applied automatically. -
How to pay an invoice
Pay a PAC invoice from your client area by card, Google Pay, Apple Pay, Direct Debit, PayPal or bank transfer. -
How to add or update a payment card
Add a new payment card, set your default card for automatic renewals, or remove an old card in your PAC client area. -
How to update your account details and email preferences
Update your contact details, billing address, VAT number and preferred payment method, and choose which emails you receive from PAC. -
How to change your client area password and turn on 2FA
Change your PAC client area password, set a security question, and protect your account with two-factor authentication. -
How to cancel a service
How to cancel a hosting plan or other service from your PAC client area, and what to check before you do. -
How to order a new service or add-on
Order new hosting, a domain name or an add-on such as Patchstack from your PAC client area. -
How to open a support ticket
Open a support ticket from your PAC client area, with tips on what to include so we can help you as quickly as possible. -
How to pay an invoice by phone
Pay a PAC invoice by card over the phone by calling us during office hours, and how to stay safe from phone scams.