Keeping your account details up to date makes sure your invoices are correct, and that you receive important emails about your services – such as renewals and security notices.
First, log in to your client area – see how do I log in to my PAC client area.
Open your account details
Open the menu under your name at the top right and select Account Details. You can also select Update in the Your Info box on your client area home page.
What you can change
| Field | What it’s for |
|---|---|
| Email Address | Where we send invoices, renewal reminders and important notices. Use an address you check regularly. |
| Address and Phone Number | Shown on your invoices, and used if we need to contact you |
| Payment Method | Your preferred way to pay, for example card or Direct Debit |
| Default Billing Contact | Who invoices are addressed to, if you’ve added contacts |
| VAT Number | If your business is VAT registered, add your VAT number so it appears on your invoices |
| PO Number | If your business uses purchase orders, add the number to show on your invoices |
Select Save Changes when you’re done.
Some details, such as your name and company name, can’t be changed here. If they need updating, please open a support ticket and we’ll help.
Choose which emails you receive
Under Email Preferences, tick the types of email you’d like to receive:
- General Emails – all account related emails
- Invoice Emails – new invoices, reminders and overdue notices
- Support Emails – a copy of all support ticket messages
- Product Emails – welcome emails, suspensions and other service notices
- Domain Emails – registration, transfer and renewal notices
- Affiliate Emails – if you’re part of our affiliate scheme
Think carefully before turning off invoice, product or domain emails. They include renewal reminders and important notices about your services, such as a domain about to expire.
You can also choose whether to join our mailing list for occasional news and offers.
Sending emails to someone else too
If someone else, such as your accounts team, should receive invoices or other emails, add them under Contacts in the menu under your name. If they also need to log in, see how do I give client area access to others.
To see emails we’ve sent you, select Email History in the same menu.
Need a hand? Please contact our support team and we’ll be happy to help.
