Email not sending or receiving? Troubleshooting guide
A step-by-step checklist to fix the most common email problems, whether your mail has stopped sending, stopped receiving, or keeps asking for your password.
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How to set up your email on an Android phone or tablet
Add your PAC email account to the Gmail app on your Android phone or tablet using IMAP. -
Set up your email on an iPhone or iPad
Add your PAC email account to the Mail app on your iPhone or iPad using IMAP, so you can send and receive email on your phone or tablet. -
How to set up your email in Mozilla Thunderbird
Add your PAC email account to Mozilla Thunderbird on Windows, Mac or Linux using IMAP. -
How to set up your email in Apple Mail on a Mac
Add your PAC email account to the Mail app on your Mac using IMAP. -
How to set up your email in Outlook (Windows)
Add your PAC email account to Microsoft Outlook on Windows using IMAP. -
Email settings reference (IMAP, SMTP, ports and security)
The complete incoming and outgoing mail server settings for setting up PAC email on any device or email program. -
Can PAC staff read my email or look at my files?
Because we run the servers we technically could, but we don't. Here's exactly when we would ever access your mailbox or files, and the safeguards around it. -
Avoiding downtime and lost email when you move
Why keeping your old hosting running matters, how email is handled during the switch, and what to expect while your domain change takes effect. -
How to restore a backup of your website or email
Restore your whole website, your email, or just the files and databases you need from any backup in the last 30 days. -
How to turn on DKIM email authentication for your domain
DKIM helps prove your emails really come from you, improving delivery and protecting your domain from spoofing. Here's how to switch it on. -
How to use Microsoft 365 or Google Workspace email with your hosting
Host your website with us and your email with Microsoft 365, Google Workspace or another provider, by setting your domain's mail routing to Remote mail. -
How to set up an out of office reply
Set up an automatic reply for an email address, for example while you're on holiday, from your Enhance panel. -
How to forward email to another address
Forward emails sent to one of your addresses on to another address, either keeping a copy in your mailbox or using a forwarder-only address. -
How to set up a catch all email address
Receive emails sent to any address at your domain, even ones that don't exist, in a single mailbox. Here's how, and why to use it with care.