Use these settings to add your PAC email account to any device or email program that isn’t covered by our step-by-step guides. If you use a common app or device, we have dedicated guides for iPhone/iPad, Android, Apple Mail, Outlook (Windows) and Thunderbird too.
We recommend IMAP as it keeps your email in sync across all your devices, so when you read or delete a message in one place it updates everywhere.
Replace yourdomain.com with your own domain name throughout. In almost all cases your mail server is simply mail. followed by your domain.
Recommended settings (IMAP)
| Setting | Value |
|---|---|
| Username | Your full email address (e.g. you@yourdomain.com) |
| Password | Your mailbox password |
| Incoming server (IMAP) | mail.yourdomain.com |
| Incoming port | 993 |
| Incoming security | SSL/TLS |
| Outgoing server (SMTP) | mail.yourdomain.com |
| Outgoing port | 465 (or 587 with STARTTLS) |
| Outgoing security | SSL/TLS |
| Outgoing authentication | Required – same username and password |
If you prefer POP3
We recommend IMAP for almost everyone, but if you specifically need POP3 (which downloads mail to a single device and removes it from the server), use these incoming settings instead. Outgoing (SMTP) settings stay the same as above.
| Setting | Value |
|---|---|
| Incoming server (POP3) | mail.yourdomain.com |
| Incoming port | 995 |
| Incoming security | SSL/TLS |
The outgoing (SMTP) server needs your full email address and password too, even if the app suggests they are optional. Without them you will be able to receive email but not send it.
Webmail
You don’t need to set anything up to use webmail – just log in from any browser. See how to login to webmail.
Not receiving or sending mail? First check webmail in a browser to confirm your address and password are correct, then double-check the server name is mail.yourdomain.com and that SSL is switched on. If you are still stuck please try this email help guide first and if you still have problems contact our support team and we will be happy to help.
