Before you start you will need your full email address and its password. If you haven’t created the mailbox yet, see how do I add a new email address. If you have forgotten the password you can reset your email password.
This guide shows you how to add your PAC email account to the Mail app on a Mac (macOS).
We recommend IMAP as it keeps your email in sync across all your devices, so when you read or delete a message in one place it updates everywhere.
Add an account
Open the Mail app. From the menu bar choose Mail > Add Account (or Mail > Settings > Accounts and click the + button).
Choose account type
Select Other Mail Account from the list, then click Continue.
Enter your details
Enter your name, full email address (you@yourdomain.com) and mailbox password, then click Sign In. You may see a message that the account must be configured manually – this is normal, just continue.
Replace yourdomain.com with your own domain name throughout. In almost all cases your mail server is simply mail. followed by your domain.
Enter your server settings
When prompted, enter:
- Account Type: IMAP
- Incoming Mail Server: mail.yourdomain.com
- Outgoing Mail Server: mail.yourdomain.com
- User Name: your full email address
- Password: your mailbox password
Click Sign In.
The outgoing (SMTP) server needs your full email address and password too, even if the app suggests they are optional. Without them you will be able to receive email but not send it.
Finish up
Choose which apps to use with the account (Mail is enough), then click Done. Your email will begin to download – you’re all set up.
Settings reference
| Setting | Value |
|---|---|
| Incoming (IMAP) server | mail.yourdomain.com |
| Incoming port | 993 |
| Incoming security (SSL/TLS) | On |
| Outgoing (SMTP) server | mail.yourdomain.com |
| Outgoing port | 465 |
| Outgoing security (SSL/TLS) | On |
| User name (both) | Your full email address |
| Password (both) | Your mailbox password |
Not receiving or sending mail? First check webmail in a browser to confirm your address and password are correct, then double-check the server name is mail.yourdomain.com and that SSL is switched on. If you are still stuck please try this email help guide first and if you still have problems contact our support team and we will be happy to help.
