Before you start you will need your full email address and its password. If you haven’t created the mailbox yet, see how do I add a new email address. If you have forgotten the password you can reset your email password.
This guide shows you how to add your PAC email account to Microsoft Outlook on Windows. The steps below cover the current version of Outlook; older versions are very similar.
We recommend IMAP as it keeps your email in sync across all your devices, so when you read or delete a message in one place it updates everywhere.
Open account settings
Open Outlook. If this is your first account, Outlook will prompt you to add one automatically. Otherwise go to File > Add Account (or, in new Outlook, click the Settings cog, then Accounts > Add account).
Enter your email address
Type your full email address, for example you@yourdomain.com. Before clicking Connect, choose Advanced options and tick Let me set up my account manually, then click Connect.
Choose IMAP
When asked to choose an account type, click IMAP.
Replace yourdomain.com with your own domain name throughout. In almost all cases your mail server is simply mail. followed by your domain.
Enter your server settings
Enter the following on the IMAP account settings screen:
Incoming mail
- Server: mail.yourdomain.com
- Port: 993
- Encryption method: SSL/TLS
Outgoing mail
- Server: mail.yourdomain.com
- Port: 465
- Encryption method: SSL/TLS
Click Next.
Enter your password
Enter your mailbox password and click Connect.
The outgoing (SMTP) server needs your full email address and password too, even if the app suggests they are optional. Without them you will be able to receive email but not send it.
Finish up
Outlook will verify your settings and add the account. Click Done and your email will begin to download – you’re all set up.
Settings reference
| Setting | Value |
|---|---|
| Incoming (IMAP) server | mail.yourdomain.com |
| Incoming port | 993 |
| Incoming security (SSL/TLS) | On |
| Outgoing (SMTP) server | mail.yourdomain.com |
| Outgoing port | 465 |
| Outgoing security (SSL/TLS) | On |
| User name (both) | Your full email address |
| Password (both) | Your mailbox password |
Not receiving or sending mail? First check webmail in a browser to confirm your address and password are correct, then double-check the server name is mail.yourdomain.com and that SSL is switched on. If you are still stuck please try this email help guide first and if you still have problems contact our support team and we will be happy to help.
