Getting your free migration started is simple. You can either speak to us before you order, or order your hosting and then open a support ticket.
Option 1: Speak to us first
If you’d like to talk it through before ordering – for example, if you have several websites or aren’t sure which plan is right – speak to our sales team. We’ll recommend the right hosting and plan your migration with you.
Option 2: Order, then open a ticket
- Order your hosting from pacwebhosting.uk.
- Log in to your client area and open a support ticket, asking for a free migration.
What to include in your ticket
- Who you’re hosted with now, and which control panel they use if you know (for example cPanel or Plesk)
- The websites (domain names) you’d like moved
- The email addresses you’d like moved
- Where your domain is registered, if it isn’t with us
- Any timing preferences, for example a quiet day for your business
The access we need
To copy your websites and email, we’ll need one of the following from your current host:
- The login for your current control panel (for example cPanel or Plesk), or
- A full backup file of your hosting account, which your current host can usually provide, or
- Your WordPress admin login, if your website runs on WordPress and that’s the only login you have
A WordPress login lets us move your website, but not your email, because email is part of your hosting account rather than WordPress. If you’d like your email moved too, we’ll talk to you about the best way to do it.
If you’d like us to switch your domain over for you and it isn’t registered with us, we’ll also need access to wherever your domain or DNS is managed. We’ll let you know exactly what’s needed.
Not sure which of these you have? Don’t worry – just tell us who you’re hosted with now and what logins you have, and we’ll work out the best way to move you.
Only ever send login details through a support ticket in your client area, never by email. Messages in support tickets can only be read on our secure website – email notifications don’t include the content. Please don’t send passwords to us, or to anyone, in a normal email.
Once your migration is complete, we recommend changing the passwords for any logins you shared with us, as good practice.
What happens next
We’ll confirm we have everything we need, agree the timing with you, and get started. Most migrations are completed within 1–2 working days. See what happens during your migration.
Questions about moving to PAC? Please speak to our sales team before you order, or open a support ticket if you’re already a customer. We’re happy to talk it through.
