FTP lets you upload and manage your website’s files using an FTP program such as FileZilla. It’s handy for uploading lots of files at once, or for giving a web designer access to your files without giving them your Enhance login.
For the odd file, the File Manager in your browser is usually quicker.
First, log in to your Enhance panel – see how to login to Enhance Panel.
Create an FTP account
- Select Websites in the left side bar, then select the website you want to manage.
- In the menu along the top, open the Advanced drop-down and select FTP.
- Select Add account.
- Enter a Username. Your domain is added to the end automatically, so the full username looks like [email protected].
- Enter a Password, or use the key icon to generate a strong one. It needs at least 10 characters, including a lowercase letter, an uppercase letter, a number and a special character.
- Choose the Directory the account can access (see below).
- Select Add.
Choosing the directory
- Leave it as / to give access to your website’s whole home folder.
- Enter a folder, for example
public_html, to limit the account to that folder and everything inside it. This is a good idea when giving access to someone else.
Your connection details
To see the exact details for an account, open the menu (⋮) next to it in the FTP accounts list. Under Login credentials you’ll find the Username, Host and Port, each with a copy button.
Connecting with your FTP program
In your FTP program (for example FileZilla, or Transmit on a Mac), enter:
| Setting | What to enter |
|---|---|
| Protocol / encryption | FTP with TLS/SSL (sometimes called explicit FTP over TLS) |
| Host / server | ftp.yourdomain.com, or the Host shown in your account’s login credentials |
| Port | 21 |
| Username | The full username, including @yourdomain.com |
| Password | The password you set |
Choose FTP with TLS/SSL (explicit), not implicit SSL – implicit SSL won’t connect. Avoid plain, unencrypted FTP, as it sends your password over the internet unprotected.
Managing an FTP account
Open the menu (⋮) next to an account to manage it:
- Password – select Reset to set a new password.
- Directory access – use the pencil icon to change which folder the account can reach.
- Delete – remove the account completely.
Remove FTP accounts as soon as they’re no longer needed – for example when a designer has finished their work. Unused accounts with old passwords are a common way in for attackers.
Need a hand? Please contact our support team and we’ll be happy to help.
