Every domain and subdomain on your hosting gets a free SSL certificate from Let’s Encrypt, issued and renewed automatically. There’s nothing you need to set up.
How it works
- As soon as a domain points at your hosting, a certificate is issued automatically. This usually takes up to 5 minutes.
- Until then, you may briefly see a browser warning because a temporary certificate is in place.
- Certificates renew automatically before they expire.
- Your mail server address (mail.yourdomain.com) can have a certificate too.
First, log in to your Enhance panel – see how to login to Enhance Panel.
Check your certificates
- Select Websites in the left side bar, then select the website you want to manage.
- Select Security in the menu along the top. Your certificates are listed under SSL certificates.
For each domain you’ll see its Status, the Certificate in use (for example Let’s Encrypt), a Force HTTPS switch and the Expiry date.
Make sure visitors always use the secure version
Turn on the Force HTTPS switch next to a domain, and anyone visiting the http:// version of your website is automatically sent to the secure https:// version. We recommend turning it on for every website domain.
Only turn on Force HTTPS once the domain has an active certificate, otherwise visitors may see a security warning.
Request a certificate
If a certificate is missing, open the menu (⋮) next to the domain and choose:
- Request Let’s Encrypt certificate – for your website
- Request Let’s Encrypt certificate for mail. – for your mail server address, used by email apps
- Certificate details – to see more about the current certificate
If a request fails, further attempts are deliberately slowed down for a while, to stay within Let’s Encrypt’s limits. Check the points below before trying again.
Certificate not issuing?
A certificate can only be issued when your domain points at your hosting. The most common reasons it fails are:
- Your domain isn’t pointing at us yet, or DNS changes are still spreading – see how to update your domain’s DNS records.
- Your domain is behind a proxy such as Cloudflare, which can stop the certificate from being issued or renewed.
- An AAAA (IPv6) record points somewhere else, for example to an old host.
Want to use a certificate you’ve bought elsewhere? Contact our support team and we’ll help.
Need a hand? Please contact our support team and we’ll be happy to help.
