If your website shows an error, a blank page, or something isn’t working as it should, the PHP error log often tells you why – for example which plugin or file caused the problem.
First, log in to your Enhance panel – see how to login to Enhance Panel.
View the PHP error log
- Select Websites in the left side bar, then select the website you want to manage.
- In the menu along the top, open the Advanced drop-down and select Developer tools.
- In the PHP section, scroll to php-error.log. Use the refresh button to load the latest entries.
The log is also saved as a file called php-error.log in your website’s home folder, which you can open or download using the File Manager.
Making sense of it
- The most recent errors are usually the most relevant – check the date and time against when the problem started.
- Look for a file path. It often includes a plugin or theme name, which points to the cause.
- For WordPress, disabling the plugin or theme named in the error is often a quick fix.
Stuck? Copy the relevant error lines into a support ticket and we’ll help you work out what’s wrong. For problems inside WordPress plugins or themes, see do you support WordPress plugins and themes.
