What is your uptime guarantee, and how do I claim a service credit?
We aim for 99.5% monthly uptime on hosting. If we fall short, you can claim a credit. Here's how.
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When do you carry out maintenance?
Routine work is done between midnight and 6am UK time, and usually causes no interruption at all. Here's how it works. -
Avoiding downtime and lost email when you move
Why keeping your old hosting running matters, how email is handled during the switch, and what to expect while your domain change takes effect.