Our support team is here 24 hours a day, 7 days a week by support ticket. Here’s how to reach us, and how to get the quickest answer.
Check the knowledge base first
Many questions are already answered here, with step-by-step guides. Use the search box at the top of any page – it’s often the quickest way to an answer, at any time of day.
Support ticket (24/7)
Open a support ticket day or night. We aim to respond within an hour.
- One issue per ticket helps us resolve things quickly. If you have another question, open a new ticket.
- Following up? Reply to your existing ticket, so we have the full history – see how do I view my support ticket history.
Only ever send passwords or login details through a support ticket, never by email. We’ll never ask for your password by email.
Phone
Call +44 (0)333 123 8000, 9am to 5pm, Monday to Friday (excluding bank holidays).
Outside office hours, leave a voicemail and we’ll call you back as soon as possible.
Emergency out-of-hours phone support
If your plan includes emergency out-of-hours phone support, call your own emergency number and have your unique PIN ready. It’s for genuine emergencies only, such as your website or email being down – see how do I get emergency help outside office hours.
Other enquiries
- Sales and new services – contacting sales
- Complaints – how do I make a complaint
- Reporting spam, phishing or abuse – our abuse team
