What is your uptime guarantee, and how do I claim a service credit?
We aim for 99.5% monthly uptime on hosting. If we fall short, you can claim a credit. Here's how.
Support & Service
Uptime, maintenance, plan limits and getting help.
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When do you carry out maintenance?
Routine work is done between midnight and 6am UK time, and usually causes no interruption at all. Here's how it works. -
What happens if I go over my plan’s limits?
We don't switch anything off the moment you reach a limit. Here's the courtesy process, step by step, and how to sort it out. -
How do I get emergency help outside office hours?
Support tickets are answered 24/7, and our Business Hosting Premier plan also includes an emergency out-of-hours phone line. Here's how both work. -
Do you support WordPress plugins and themes?
What our support covers, where third-party software like WordPress plugins fits in, and how we can still help.
Need Support?
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