You need to be logged into your PAC Client Area to manage your domains. Your Client Area (pacwebhosting.uk/mydomains) is where you manage domains – it is separate from Enhance Panel, where you manage hosting and email.
Your domain is yours to move. We won’t charge a fee or hold it back without good reason, and we’ll always help you do it.
The process is different for .uk domains and all other extensions, so follow the section that matches your domain.
A registry may stop a domain being transferred for 60 days after it’s registered or transferred, or after a change of registrant. We can’t override these locks.
Transferring a .uk domain away
This covers .uk, .co.uk, .org.uk, .me.uk and other .uk domains. .uk domains don’t use an EPP code. Instead, you move them by changing the domain’s IPS tag to your new provider’s tag.
- Ask your new provider for their IPS tag. Every .uk registrar has one.
- Change the tag. You can change it yourself in the Client Area, or open a support ticket and we’ll change it for you.
- Your new provider takes it from there. Once the tag has changed, the domain moves to them.
Double-check the new tag with your provider before you change it – a mistyped tag can send the domain to the wrong registrar.
Transferring any other domain away
This covers .com, .net, .org, .io, the newer extensions and other country codes.
Open your domain
Go to pacwebhosting.uk/mydomains (or click Domains from the Client Area menu). You will see a list of all the domains registered or transferred to your account. Click the domain you want to manage, or the Manage button next to it.
Unlock the domain
From the domain’s management menu, open Registrar Lock and switch the lock off. A domain must be unlocked before it can transfer.
Get your authorisation (EPP) code
Request the EPP code (sometimes called an auth code) from the domain’s management menu, or by opening a support ticket. Your code will be displayed or emailed to your registered address.
Give the code to your new provider
Start the transfer at your new provider and enter the EPP code when asked. They’ll guide you through the rest. If they say the code is invalid, request a fresh one.
Before you transfer
- Transfer well before your renewal date, and don’t let the domain expire mid-transfer.
- If you’re transferring away, it’s fine to turn off auto-renew for that domain – but only once you’re sure the transfer is going ahead, as a domain with auto-renew off will expire and be lost.
The full wording is in clauses 3.2, 4.1 and 4.2 of our Domain Registration Terms.
Need a hand with anything to do with your domain? Please contact our support team and we will be happy to help. For questions about pricing or renewals you can also open a sales ticket.
